0 provides essential information about the device’s power status. Check out our guide - How to pay my Virgin Media bill. 2 – Wait for 1 to 2 minutes. If the power button is flashing amber your hub is in recovery mode. Keep phoning Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. The LED lights on your TalkTalk router indicate the current status of your internet connection. I'm currently on 1Gig contract with virgin. I did two reboots and gave it 15 minutes each time, to be sat still to blue flashing IPv4 0. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM. The box is a safety isolator. Call equipment activation on 0800 953 9500. A power adaptor to plug into the Stream box and a power socket at the wall. I would suggest you call Virgin, 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault. Switched on and off. The entire day I had no internet, so I once again booked an engineer for the Monday afternoon, I wake up on the Sunday and it's working again - solid white light. See full list on routerfreak. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. Any attempt to reset or hard reset it have failed and. I have checked the router settings and I am on one SSID and optimisation is on so not sure what else I. White power light is on and Ready light is off. Please look out for the purple envelope in the top right of the screen. It should then pulse slowly as it connects to your Hub. com If it’s red, this indicates that there’s a problem with your WiFi connection. Tudor. The Virgin Media Hub might not work for you, so you might need to install a stand-alone WiFi router. Home Phone. White light on. on 01-10-2021 16:55. We would like to show you a description here but the site won’t allow us. HUB 4 broken. Red light on hub 3. On our wavelength. Internet has been down for a day, our router is flashing yellow. I have had a new Hub 5 fitted for just 2 weeks now. It is booting up and should be ready in 5 minutes. This morning my internet was working without any issues, but around 11AM it stopped working. I even left it off by the wall overnig. . on 29-12-2022 23:18. Attempted reset by powering off, awaiting 10seconds and powering on. Didn’t even know the reset button was there. Everything internal was installed on the 14th of December 2022 by a virgin media engineer. It shows the slow flashing white light, it doesn’t connect to the new router, and if I try to add it via the Connect app, it says that the pod is unreachable and just tells me to position it in a. Options. If the light ring flashes rapidly, it indicates that the WPS connection was unsuccessful and you should try again. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. i’ve tried pulling the plug out, turning off the mains and pulling the lead out of the hub to try and reset it but nothing has worked. Joining in. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. Account - Cable. The phone light: If your phone service is provided by the Hub 3. Aware that this could be a software update, I left it for a few hours. The Virgin Media Hub lights can tell you a lot about its status. Gaming Support. Checked all connections. on 10-09-2022 13:10. We would like to show you a description here but the site won’t allow us. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. 2. Constant flashing white light. If its the latter it is more than likely an activation issue, which customer services should be able to resolve over the phone. on 10-09-2022 13:10. Hub 5 - flashing red light. Plugged it in, waited for it to boot up, an hour later still had a white flashing light. Mumfordd04. 3. g better router features, better WiFi etc (although you could just use your own access points for WiFi alone). As you connect the power supply to the wall and to the Hub, make sure that it is tightly. It has been working great before, and nothing in the house has changed recently. Phone. on 16-08-2022 20:39. Please try the below : • Turn the power switch off on the back of the Hub. Flashing White. Here they are from top to bottom: The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. Netflix will stop with the wheel spinning. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. Flashing arrows doesn't always mean no connection. WPS/Virgin Media button on your Hub until the lights start blinking. Stream from Virgin Media. Moved into my new house a few weeks ago and was delivered a quick start kit with Hub 3 yesterday. So still having issues so Virgin customer service say they do not have to activate they can’t solve and sending a engineer out to look at the pod which seems a bit crazy as the internet hub is fine . This means the Hub is switched on, but your WiFi has not been activated. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number. 1 from a browser?. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. This lasted until around 8pm where it turned green and started flashing again - by which time I'd cancelled the appointment with the engineer - so once again I'm stuck without internet. Broadband. Flashing White. Solid white light – It is normal, as you see it when you turn on the Hub for the first time. To fix it, check all the connections and ensure they are properly connected. 0 flashing green?. It may be the Pod just needs to be re-activated. Green Light. If the power button is flashing amber your hub is in recovery mode. Phone. Virgin Media Forums Agent Carley 0 Kudos Reply. The top wifi light is solid green, the internet connection - 5396739. intermittent. Try our TV troubleshooting tool now. but ive noticed quite often the hub will go from a solid white light to a flashing white. clairelb444. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. on 06-09-2023 10:32. Reading other posts, I know I need a new modem. Sorry to hear that you're having concerns with the flashing light on your hub 5. Flashing white light: When the Hub is booting up, it displays a flashing white light. The light went normal at first, solid white, then flashing white, and then it turned flashing green. I have 3 wifi pods in different locations of the house. It’s likely to be a loose connection in your home. If you’re using a splitter, make sure that’s firmly connected, too. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. on 06-12-2021 12:09. This flashes during set up, and then stays green for 2 minutes when you're done. Hiding your Hub in a TV cabinet or closed shelving can block your wireless signal. It’s just a yellow light remaining. This has been going on for many weeks now and appears to be a problem with the Hub, rather than anything else. DO NOT reboot the hub but allow it 8 to 10 minutes to boot up and settle down. Now when I got home today I was met with no internet and a Red - 5239893. Tudor. Browse Virgin Media Virgin Media Community. • Switch the hub back on at the power. 1 ACCEPTED SOLUTION. White power light is on and Internet lights are blue. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. on 19-01-2023 16:35. Since this morning I have been unable to get any device to connect to the internet - although I can see the network is available. This means that the Virgin Media Hub is on. It’s. There are, however, certain flashing patterns and hues that provide additional information about a specific issue. Constant red light on setup. Hub 4 Flashing Blue light L8tonn. Flashing White – Connecting to Virgin Media network. My virgin WiFi Hub 3. If there’s a problem the lights will tell you what’s going on. The more speed your Hub gets, the more your WiFi can do. No devices are working after waiting a good 20 minutes. . Options. HUB 4 broken. Dear Reece, The pod breath either blue or green sometimes white. on 18-02-2023 11:16. Add the additional booster. Unplugged router, etc. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. Section 2: Virgin Media Hub 4 Lights 2. No service fault in my area and I’m still connected only received this hub last month after previous issues with virgin connection. Hub 5 Flashing Red Light. That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. It might flash or change colour when you first turn the Hub on or after a restart. Hi all, I got up this morning to be greeted with my Hub 4 rebooting, thought that’s fine must be updating. 0 with NETGEAR R8000 Nighthawk X6 but keep VM LAN ports for TV etc in Networking and WiFi yesterday; No internet - Green flashing internet light in Networking and WiFi yesterday; Hub 4 issues in Networking and WiFi Sunday; VM booster stopped working in Networking and WiFi Sunday Red power light on the Virgin Media Hub 3. Very Insightful Person. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). I got a virgin media intelligent WiFi pod sent out to me a week ago and it doesn't seem to make any difference. 5GHz is fast (80-1000mbps I think), but has low range and is easily disturbed by walls. Had my Internet completely drop. Simply test your broadband service, and if we find an issue we can help with a fix online. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. I know work as been going on today but I still have a red flashing phone light on my hub 3. Hi! My virgin internet is down. . As per headline noticed that the internet is a bit hit and miss. After a few minutes the pod with two Ethernet port starts flashing blue, the other pod with one Ethernet port continually flashes white, neither of the ports connect to the new hub 5. TV on the go. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. If there’s a problem the lights will tell you what’s going on. Virgin Phone Switchover. Step 2. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. Hub 5 Plugged In - No Lights. They ran some tests and said we had connectivity - 5444401. It has done for over a couple of hours now. About 9. If there is an area fault, VM won't send a tech until it is fixed or they may book one for you and another part of the VM system might automatically cancel the visit while any general fault is in place. When the device begins to pair, the system light can flash red. I'm currently on 1Gig contract with virgin. When the power light is solid white, it indicates that the hub is on and working correctly. I try to log onto the Hub 4's web server page (via wifi, or wired connection) and it hangs after logon. 0. Best done from a wired connection. HUB 4 broken. Solid red: There’s an issue with the Hub 4. 4Ghz. There are two notifications in my VM app: 1. Sorry to hear there are some issues with the hub, due to the red light we'll need to arrange an engineer visit. Here they are from top to bottom: The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. Options. I’ve checked cables and all are fine, I’ve restarted a couple of times and still flashing red. the green bar is not flashing and it just. The power light should turn solid white when it’s ready to go. Hello. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. The lights will blink when the wireless access point is operating normally. . Base LED This should flash when the. We would like to show you a description here but the site won’t allow us. I even checked the cables and it all appears fine. Telephone support tested the connection and indicated that the router (Hub 5) was not connected. See where. Have an orange light showing on hub box and intermittent Internet access. Green flashing base light for hours, no internet. Options. It normally is white, but if there is an issue it will change to red. Virgin Media Router Arrows Flashing Green; Virgin Media Green. Users should wait for at least 5 minutes for the boot-up process to complete. That will involve a call to the support team. Are there any tests that forum staff can run to check whether the router is working correctly. If the power button is flashing white, your hub is installing a software upgrade. All wifi devices will now need reconnecting to the best SSID at each location. Options. Upon receiving the Hub 4 I followed the setup guide, however, the flashing white light is followed by a solid red light. Share with friends. but ive noticed quite often the hub will go from a solid white light to a flashing white. I checked my router and it has a flashing blue light. Despite service status saying there where no issues in the area, a couple of neighbours had similar issues. Thanks. This means the Hub is on, but your WiFi isn’t. Have upgraded from hub3 to hub4 to get 1 gig broadband. Make sure your white cable is firmly plugged into the hub and socket at all times. Flashing white: The WPS button has been pressed, and the router is searching for devices to connect. White power light is on and Internet lights are off. It's 0800 953 9500 and you will need the Hub serial number/MAC address from the barcode sticker, and your account number. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. Internet Light. Close. We would like to show you a description here but the site won’t allow us. The white power light will come on and the arrows will be flashing amber or red. If you’re using a splitter, make sure that’s firmly. The green light might be flashing because of a faulty link. ). 0 Light ProblemsWe’ve already said that when there’s a problem, some lights will turn red. Once your new Booster is. White light on. Check the Hub Power Supply. The “Ready” light: This should be on 24/7. Virgin media wifi booster problem. Go to router location and sure enough, flashing red light indicating no internet connection. hub 5 flashing blue light. For a brief period, press. It displays a steady white or. Check with the points below to understand the Virgin Media Hub 4 lights; Plain white: The moment you turn on the Hub 4, you will see a solid white light flashing for almost 60 seconds. 0. Now, disable both WPS options and click on save. The hub will flash with a slow white light for a few seconds then flash rapidly yellow. D01 C9W8Although the hub should be activated sometimes it is not. No internet -hub 4 flashing yellow light. . 6 You can now unplug the larger . Regards, Daniel. Solved: My Wi-Fi dropped so i restarted the router but I’ve now had a blue flashing light. They aren't too far from the router either so this can't be the issue. After that the Landline Light started. We have both ethernet and wifi devices - my desk / laptop is via ethernet as are two smart TVs, phones, ipads etc are wifi and a mix of 5Ghz and 2. Mark as New; Bookmark this message; Subscribe to this message;. Joining in Options. Today I've received my hub 5 and green light is flashing for few hours now. If you're existing and it was previously working, check the. Had my Internet completely drop. Go to solution. Just got a solid white light and nothing would change, resetting etc. The slow pulsing typically lasts up to 10 minutes before turning off when ready. Solid white (flashing): The Hub’s booting up. Tudor. The “Ready” light: This LED shows that you’re connected to the Virgin Media network and should be. 3 – Reconnect the power adapter for the modem to the wall. Disconnect all ethernet cables from the Hub. 1 Power Light. ughugh. It is booting up and should be ready in 5 minutes. I got the green power light flashing and WiFi light is green. This worked! Thank you. I am having the same issue with my modem solid red light all working ok but I am concerned about it can you help thanks. Internet LED. Solid red: There’s an issue with the Hub 4. Switch the hub back on at the power. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Please pop back to us at your earliest convenience and we'll do our very best to help. I have had a new Hub 5 fitted for just 2 weeks now. Hi @Bull76, Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're seeing a yellow flashing light on your Hub! I've taken a look at our systems and I can see some issues with both Upstream and Downstream power levels. Only had the wifi in a few weeks i have the hub 5 and is constantly flashing red wifi has been on and off for past 3 days, been working maximum. Virgin Media has recently released a new Super Hub for customers with O2 and Virgin Media services- the Super Hub 5, which is an excellent upgrade over the older routers in the Virgin Media Super Hub range. Sit down on the night having an important conversation with a colleague and boom. Section 2: Virgin Media Hub 4 Lights 2. I’ve followed all procedures recommended by VM multiple times. If the Virgin Media box is flashing white for longer than a few minutes, this could be a sign of an issue. I have a Super Hub 3 (white) at the moment. Manage Your. . On Virgin Media website says if i remember correctly, that its a phone line issue, that might not be plug in. My internet connection went off last night. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. Open the computer it was connected to open a browser. Options. Virgin media hub 4 constant white flashing. Then you can connect to whichever signal you want (before it would've be automatic). If you’ve got a permanent red power light. This means the Hub is on, but your WiFi isn’t. I'm not sure what else i can do to fix this any help would be amazing. on 07-05-2023 01:19. White light on - Virgin Media Community - 5030957. I had Internet working fine on the old hub wich was the hub 3, when i plugged in the hub 5 my devices say connected without internet and also no devices connected by ethernet are working either the light. Running modem mode and your own router is a good idea for a number of other reasons, e. I didn't need an engineer to come as I had the. We would like to show you a description here but the site won’t allow us. If you’re using a splitter, make sure that’s firmly connected, too. Hi, My hub 3. Ensure that the white cable is securely plugged into both the Hub. It can take two resets, lasting 15 - 20 minutes in total, to regain connectivity. I called the VM helpline and I got an engineer appointment for 4th of September. Then, it tests your broadband speed to make sure there are no issues. 4. Make sure the wall power supply is well connected. no activity at all on the LAN ports. Internet LED. It is now flashing a bright static white light. Most problems can be fixed by getting your own router or better still a mesh system router and just using the virgin supplied router as a modem, I have a cheap Tenda nova mesh system plugged into my super hub in modem mode, it fixed the constant. Flashing White – Booting/Connecting; Stable White – Connected; Flashing Red -telephone connection issue When you first plug the mesh WiFi Pod into a socket, the light should turn solid for a moment, then slowly pulse as it connects to the WiFi Hub. If it’s blinking blue or green, all’s well; if it’s dark, you’ve got an issue. FTTP New User Install Experience QuickStart, set up and connections. The Virgin Media Hub lights can tell you a lot about its status. If you're worried, flick back to router mode, see what colour it is when it comes back on line. Hello. You can use a pen or paper clip to do this. on 02-03-2023 19:38. Enter your admin name and password. All of a sudden my connection was lost so i check up on the box and its a white solid light. Fix it by making sure that the white Ethernet cable is plugged firmly into the Hub and at the Virgin Media wall socket. As soon as the hub is ready, you will see the white power lamp. Status in the router's web interface reads 'No RF signal detected' A router check tells me to check my coax cables (checked) and that my router temperature is normal. Should this be displayed for any length of time when the hub4 is first Plugged in. Internet either shows Partial Serivce (US only) which I'm assuming is up stream. We have had a Hub 3 for a year with no problems. Virgin Media Hub 5 Light Status Overview. Hi Prg21, Thank you for your post and welcome to the forums. Please try the following exactly as typed. When I connect a laptop to the router directly it doesn't recogni. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. Not any SSID’s being broadcasted. Sorry to hear about this! Just to clear things up here - the White box in - 5213380At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. I have had a technician come to try and fix - 5381631. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. This can be with the wifi symbol, the power light or on the Hub 4, it actually means that your router is downloading a software update. Hi JS999, According to this Link a box with the light flashing in any colour is faulty. When this light is on, it typically means that there is a network issue that needs to be addressed. We would like to show you a description here but the site won’t allow us. There are separate lights for the 2. Red flashing phone light. After spending 8 hours of waiting it's. As per headline noticed that the internet is a bit hit and miss. Just search the 4 networks for the best deals in your location. 1 from a browser?.